Job News / IT Helpdesk Network Support Engineer

IT Helpdesk Network Support Engineer

 

vbt is a dedicated IT Solutions provider specialising in the following IT Solutions:

Network Support, IT Managed Services, Network Installations & Upgrades, Cloud Mail, On-line Backup, Hosted Server Management Solutions, Disaster Recovery & VoIP Phone Solutions

We are recruiting for an experienced IT Helpdesk Network Support Engineer to join our Helpdesk Support Team.  The team is responsible for providing Telephone/Remote Access Helpdesk for our client base.

 

Candidate Profile:

  • Previous experience in an IT Helpdesk service role is essential
  • Experience of Trouble-Shooting issues with Windows Server 2008/2012, Windows Small Business Server 2008/2011 and Exchange Server 2007/2010/2013
  • Experience of System Administration of Windows 7/8
  • Experience of Routers, Firewalls and VPN Set-Up & Configuration
  • Experience of Microsoft Office Suite
  • Excellent problem solving and trouble-shooting skills
  • Excellent communication skills with fluent spoken and written English
  • Ability to take ownership of issues and follow through to resolution
  • Must be team player with strong customer service focus

Role & Responsibilities:

  • Provide Remote Access Support to Clients
  • Monitor Daily Server Monitoring and Online Backup Alerts and resolve issues
  • Trouble-shoot issues relating to Servers, PCs, Laptops and Printers to include Connectivity, Email, Security, Permissions, Data backups etc.
  • Ensure excellent customer service is provided to Clients

Salary:  Competitive salary depending on experience and qualifications.

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